This space holds helpful information about software and hardware and vendors
that Dr. Hain has discovered by trial and error. Perhaps if enough of us do this,
searches on these devices or companies will bring up more relevant information.
March 31, 2020
With the recent coronavirus epidemic I have been trying to take care of my patients while "sheltering in place", meaning basically sitting around. I have tried out several of these, with mixed results.
I am using a very powerful PC with lots of memory and speed, and a heavy duty "conference camera" from Logitech. So my problems are not from lack of hardware.
doxy.me -- this software is pretty but it is broken.
- When I attempted several "televisits", the video worked fine but the sound was missing. I was using a rather heavy duty conference camera from Logitech. This seemed to respond to switching from Chrome to Firefox, but then that didn't work either. One can always just pick up the phone I suppose.
- Over and over again, my PC "Froze". This was not necessarily when doxy.me was running, but always occured a few hours later. Beats me. It takes a power-cycle to get the PC going again. Painful to say the least, and over and over. This looks to me like a driver problem.
- doxy.me is free, so I guess you get what you pay for. I would happily pay for a version that actually worked.
Zoom -- this software works fine, it just isn't that pretty for a medical office, and it requires considerable setup for patients to use on their cellphone.
- Unlike the situation with "doxy.me", Zoom did not crash over and over. It works reasonably well. It is just a bit strange for a medical office.
- Zoom is not really a long-term option as it costs $100-200/month for a HIPPA compliant version.
- For Zoom to work on a cell phone, the user has to download the zoom application. This does seem to work (unlike the doxy.me experience). However, it takes some computer savvy.
Vsee is an unknown. They do not have a "try before you buy" mechanism. They also do not have a refund if it doesn't work for you mechanism.
Google hangouts Meet
- Again, this software seems to "work", but it is a bit clumsy for a medical office.
- It is HIPPA compliant
- It defaults to an odd screen configuration.
- It is also difficult to start up.
And the winner is ??
Well, none of these work very well. Probably zoom is the best pick for now. After the pandemic is over, I don't know. Maybe a laptop that works with doxy.me.
March 31, 2020
, Timothy C. Hain, M.D.
All rights reserved.