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Dr. Hain's Rants/Raves has helpful information about things that Dr. Hain has discovered by trial and error.

Vonage -- The little telephone system that doesn't work.

4/20/2018

Vonage is a "virtual PBX" subscription that one would think would be a good idea, but it just doesn't work for a busy medical office.

We had to "roll back" Vonage to our previous system (installed by Southwestern Bell), because Vonage didn't work. This cost us a lot of money, but it was better than living with Vonage.

The general idea of Vonage is good -- move the switching into the cloud, which makes it much easier to administer, and also less likely to break. Unfortunately it just doesn't work ....

The implementation is terrible. Problems include:

Lessons:

Our suggestion:

Maybe asterisk is better (these days).

 

 

 

 

© Copyright April 20, 2018 , Timothy C. Hain, M.D. All rights reserved.
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